[vc_row][vc_column][ultimate_heading main_heading=”Frequently Asked Questions” main_heading_margin=”margin-top:50px;” main_heading_style=”font-weight:bold;”][/ultimate_heading][/vc_column][/vc_row][vc_row css=”.vc_custom_1487865063344{padding-top: 100px !important;padding-bottom: 50px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”TECHNICAL SUPPORT” font_container=”tag:h3|font_size:30|text_align:left” google_fonts=”font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”fadeInUp” css=”.vc_custom_1581520956986{padding-bottom: 30px !important;}”][vc_tta_accordion style=”outline” shape=”square” color=”black” c_position=”right” active_section=”” css_animation=”fadeInUp” collapsible_all=”true”][vc_tta_section title=”I am having a tech problem. Who do I contact?” tab_id=”1648575269312-3306a9b1-6146″][vc_column_text]If you are having any sort of iPad problem or need some guidance, please contact tech support We’re here for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get a PlanGrid login?” tab_id=”1487864265159-92411674-0f69″][vc_column_text]Your iPad will come preloaded with an account already set-up. If you are having issues with your PlanGrid account we recommend e-mailing our helpdesk team.
Tech Support E-Mail Form[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get a Plexxis Mosaic Foreman App login?” tab_id=”1487864537713-641a5bbd-e0b9″][vc_column_text]Your iPad will come preloaded with an account already set-up. If you are having issues with your Foreman account we recommend e-mailing our helpdesk team.
Tech Support E-Mail Form[/vc_column_text][/vc_tta_section][vc_tta_section title=”IT Tech Support Hours” tab_id=”1487864600282-ea4115bd-7466″][vc_column_text]
Phone Support – Tech Support Line: 952-373-1615
If a voicemail prompt is requested, please leave a VM with your name, call back number, & device ID if applicable. We will get back to you asap! We are either assisting someone else, or out of the office.
E-mail form:
https://field.berggroup.app/tech-support-e-mail-form/
IT HelpDesk hours
Monday – Friday: 9 a.m. – 4 p.m CST. (excluding holidays)[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I request a new iPad?” tab_id=”1487864620989-89887742-9784″][vc_column_text]To obtain a new iPad get in touch with IT support. E-mail or call IT Helpdesk
Please describe your issue in detail so we can help you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I submit a Tech Support request?” tab_id=”1487864264954-c018a1bb-1cec”][vc_column_text]We are here to help you.
For sensitive situations that involve private information or similar issues, please give us a call and leave a brief voicemail.
For other issues, please email us.
Tech Support E-Mail Form[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1487865088773{padding-bottom: 50px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]